Contact Us

Velqoia is owned and operated by Chongqing Shuwen Education Technology Co., Ltd.

Get in Touch

Our customer support team is available to assist with questions about products, existing orders, payments, delivery, returns, refunds, checkout, and other matters related to purchases made through Velqoia.

For enquiries about an existing order, please include your order number and the email address used when placing the order. A clear description of your question or issue will help us review your request efficiently.

Help With an Order

If you are contacting us about a delivery, please include any relevant tracking information available to you.

If an item arrives damaged, defective, incorrect, or incomplete, please describe the issue clearly and include photographs of the product and packaging where relevant. Additional information may be requested when necessary to review the matter.

Customer Service

Customer enquiries are reviewed individually, and we aim to respond as soon as reasonably possible. Response times may vary depending on the nature of the request and current enquiry volume.

Customer Support Email: service@velqoia.com

Business Information

Brand Name: Velqoia
Legal Company Name: Chongqing Shuwen Education Technology Co., Ltd.
Business Address: B45, Nominal 2nd Floor, No. 67 Beiqu Road, Yuzhong District, Chongqing, China
Customer Support Email: service@velqoia.com