Privacy Policy
Information We Collect
When you visit Velqoia, place an order, complete checkout, or contact customer support, we may collect information necessary to provide and improve our services.
This may include your name, contact information, billing and delivery details, order information, payment-related information, customer service communications, device information, and information about how you interact with our website.
How We Use Information
We may use personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate about orders and transactions
- Process payments and refunds
- Maintain and improve our website and services
- Detect and prevent fraud or unauthorized activity
- Protect the security of our store and customers
- Comply with applicable legal obligations
How We Share Information
We may share information with service providers where reasonably necessary to operate Velqoia and provide our services.
These providers may support functions such as payment processing, order fulfillment, shipping, website hosting, analytics, customer service, and fraud prevention.
We may also disclose information when required by applicable law or when reasonably necessary to protect our rights, customers, or business operations.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it is processed.
Your Privacy Choices
Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, deletion of, or other controls over certain personal information.
We may need to verify your identity before processing certain privacy requests.
Privacy Contact
For questions about this Privacy Policy or requests concerning your personal information, contact us at: