Return and Refund Policy
Return and Refund Policy
Return Window
Eligible products may be returned within 30 calendar days after delivery.
To request a return, please contact us within the 30-day return period. Return requests submitted after this period may not be eligible unless otherwise required by applicable law.
Return Eligibility
To qualify for a return, the product should be unused, unworn, and in substantially the same condition in which it was received, with its original packaging and included accessories where applicable.
For health, hygiene, safety, or other legitimate reasons, certain products may not be eligible for return once opened or used. Any product-specific restrictions will be communicated where applicable and are subject to applicable consumer protection laws.
How to Request a Return
Before returning an item, contact us at service@velqoia.com and provide:
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Your order number
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The item you wish to return
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The reason for the return
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Photographs or videos where relevant to the request
Please wait for return authorization and instructions before sending the package.
Returns sent without prior authorization may be difficult to identify and may delay processing.
Damaged, Defective, Incorrect, or Incomplete Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its product description, please contact us promptly with your order number and supporting photographs or videos where appropriate.
After reviewing the issue, we will provide an appropriate replacement, refund, or return solution. Where the issue is attributable to an incorrect, defective, or damaged item supplied to the customer, an approved resolution will be provided at no additional cost to the customer.
Return Address
After your return request has been approved, authorized returns may be sent to:
Chongqing Shuwen Education Technology Co., Ltd.
B45, Nominal 2nd Floor, No. 67 Beiqu Road, Yuzhong District, Chongqing, China
Please do not send a package to this address before contacting customer support and receiving return authorization and instructions.
Return Shipping Costs
For returns based on personal preference, such as ordering the wrong size or changing your mind, the customer is responsible for the applicable return shipping costs unless otherwise required by law.
If the return results from an item arriving damaged, defective, incorrect, incomplete, or materially different from its description, we will provide an appropriate return or refund solution without requiring the customer to bear the applicable return shipping cost.
Original shipping charges, where applicable, are generally non-refundable for preference-based returns unless otherwise required by applicable law.
Refunds
Once an authorized returned item has been received and inspected, we will notify you of the outcome of the return review.
Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received and inspected.
After we issue the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. Processing times imposed by the payment provider are outside our direct control.
Return & Refund Support
For return requests or refund assistance, contact: