Return and Refund Policy

Starting a Request

If an item arrives damaged, incorrect, incomplete, or materially different from its description, contact us promptly with the order number, a clear explanation, and photographs where relevant. We will review the information and explain the available resolution.

Return Instructions

Please contact us before returning any item. Where a return is approved, we will provide instructions that reflect the item and the reason for the request. Returns sent without prior contact may not be identifiable or eligible for processing.

Refunds

Approved refunds are issued to the original payment method whenever possible. The time for a refund to appear is determined by the payment provider. Eligibility and treatment of original shipping costs, return shipping, and non-returnable items depend on the circumstances and applicable law.

Return help: service@velqoia.com